Ofcom for Consumers

Making digital communications work for everyone

Ofcom has now published initial conclusions of its review of digital communications, which is designed to make the UK a world-leading digital economy over the next decade and beyond. It sets out how we’ll improve the quality and coverage of broadband, landline and mobile, ensuring consumers and businesses receive the best possible services in years to come.

Ofcom intends to introduce tougher rules on faults, repairs and installations; transparent information on service quality; and automatic compensation for consumers when things go wrong.

Read more about our strategy and our conclusions here.