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Ofcom for ConsumersThe TV, radio, phone and postal services citizens and consumers use at home and in business, and what to do if you’re not happy.

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News Features

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April 15, 2014

One in four UK residential fixed broadband connections is ‘superfast’, according to latest Ofcom research.

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Tags: Broadband, BT, ISP, Sky, Virgin

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March 26, 2014

Ofcom today published the volumes of complaints made to Ofcom against the major providers of telecoms and pay TV services between October and December 2013.

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OAP on phone

March 5, 2014

Consumers are being warned of a phone scam where fraudsters use courier firms to help defraud elderly and vulnerable victims of their life savings.

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Tags: Landline, scam

Frustrated man

February 27, 2014

While many of us use our phones and broadband without any problems, sometimes issues will crop up which will force us to make a complaint.

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More consumers than ever before are signing up to contracts for mobile phones.

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Product placement is now allowed in UK television programmes.

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Tags: TV


With millions of phone deals available today, it can be very confusing working out which offers you the best value for money.

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If you’re confused by call charges or don’t know your 03 from your 0845 numbers, then we have the perfect guide for you. It tells you about some of the common numbers in use today, what they are used for and how much it costs to call them from a BT landline.

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Advice and complaints

  • Your fixed line, mobile and internet

    Our job is to make sure that phone companies treat you fairly.
    Our advice and monitoring forms

  • TV and Radio Programmes

    Are you concerned about a programme you have seen on television or listened to on the radio?
    Find out how to complain

  • TV and Radio reception problems

    The BBC are responsible for investigating complaints of interference to domestic radio and television.
    Advice and how to report a problem