a a a Display options Cymraeg
Follow Ofcom on Facebook Follow Ofcom on Twitter Subscribe to the Ofcom RSS Follow Ofcom on YouTube Subscribe to the Ofcom Email Updates

Independent regulator and competition authority
for the UK communications industries.

Search Ofcom

Call costs guide

Vintage telephoneIf you’re confused by telephone call charges or don’t know your 0300 from your 0845 numbers, then we have the perfect guide for you.

There are so many different types of phone number these days that it can be hard keeping tabs on how much they cost to call.

Our guide looks at some of the common numbers in use today, what they are used for and how much it costs to call them from a BT landline.

You can then download the guide, print it off and keep it by your phone so that you’ve always got the facts at your fingertips.

0844, 0845 and 0870 costs

The guide gives you the lowdown on geographic numbers – numbers beginning 01 or 02 – as well as 03 numbers, which many organisations now use as an alternative to more expensive 08 numbers.

There’s also information on 030 numbers –used by not for profit organisations – and 07 mobile numbers and 070 personal numbers.

Ofcom is proposing major changes to how telephone numbers are charged.

This includes making 080 (Freephone) numbers free from all telephones. At present some phone companies, such as mobile providers, charge for calls to such numbers.

Find out more here

The guide explains all about 08 numbers, ranging from 0800 numbers – which are free to call from a landline – to 0843, 0844 and 0845 numbers, as well as 0870 numbers.

Premium rate numbers

Finally the guide will tell you how much you can expect to pay if you call the more expensive 0871/2/3 numbers and premium rate 09 numbers.

The prices in the guide are based on the cost of calls from a BT landline and other providers’ prices may vary.

Calls from mobiles will almost always be higher and you should check the costs of calls with your provider

Download our guide to telephone numbering (Prices correct as of 12/08/2013)

Back to top

Ask us

Advice and complaints

  • Your fixed line, mobile and internet

    Our job is to make sure that phone companies treat you fairly.
    Our advice and monitoring forms

  • TV and Radio Programmes

    Are you concerned about a programme you have seen on television or listened to on the radio?
    Find out how to complain

  • TV and Radio reception problems

    The BBC are responsible for investigating complaints of interference to domestic radio and television.
    Advice and how to report a problem