Phone mis-selling – a video guide
As phone customers we now enjoy more choice of provider than ever before.
This has led to lots of benefits for consumers – including lower prices.
But occasionally it can bring problems like mis-selling.
One extreme form of mis-selling – known as slamming – happens when you’re switched from one phone provider to another without your knowledge or consent.
Slamming
To learn more about slamming, how to avoid it and what to do if you have been slammed, watch our video guide above.
Ofcom is firmly committed to tackling slamming and all other forms of mis-selling.
We have put various safeguards in place including rules aimed at preventing it happening in the first place.
We want to hear from anyone who has been a victim of slamming.
Investigations
The information you give us is used to identify trends and can lead to us investigating a particular company’s behaviour. If you would like to share your experience with Ofcom please click here.
We also have a video guide on what to do if you need to make a complaint to your telecoms provider.
The guide will help you through the complaints process and tell what you need to do each step of the way.
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