Premium rate services
There are a whole range of interactive services that consumers can now take advantage of via their mobile phones.
These can range from receiving a daily horoscope, following football scores or downloading the latest ringtone.
Ofcom has overall responsibility to make sure that these premium rate services (PRS) are regulated.
PhonepayPlus
To achieve this, Ofcom has approved PhonepayPlus’ Code of Practice and has appointed them to carry out the day-to-day regulation of PRS.
PhonepayPlus have made a series of short videos to help people understand phone-paid (premium rate) services.
The top video looks at the numbers PhonepayPlus looks after and the support it can offer.
Text messages
The next video looks at premium rate text messages.
It gives viewers some top tips for making sure their texts don’t get on top of them.
The final video looks at what to do if you have any unusual charge on your phone bill or pre-pay account.
It also explains what information you will need to report it if you feel youve been wrongly charged.
Advice and complaints
-
Your fixed line, mobile and internet
Our job is to make sure that phone companies treat you fairly.
Our advice and monitoring forms -
TV and Radio Programmes
Are you concerned about a programme you have seen on television or listened to on the radio?
Find out how to complain -
TV and Radio reception problems
The BBC are responsible for investigating complaints of interference to domestic radio and television.
Advice and how to report a problem
Stay up to date
-
Ofcom Consultations
-
The Communications Market
-
The Consumer Experience
-
Enforcement Bulletins
-
Audience complaints