How to mobile guides
The following video guides explain simple steps you can take to protect yourself against some of the main causes of mobile phone ‘bill shock’.
They include step-by-step instructions on how to turn off data roaming (before you head abroad), how to password protect both your handset and your SIM, as well as how to turn off or password protect in-app purchases.
We also have a comprehensive guide on how to prevent ‘bill-shock’ when using your mobile phone and information on how to turn off data roaming on a tablet computer.
iPhone (iOS 7)
iPhone (iOS 6)
Android (4.2, Jelly Bean)
Android (ICS, Samsung Galaxy)
Turn off Data Roaming on a Tablet
|iPad||Press Settings followed by Cellular Data. You can then press the indicator next to Data Roaming to turn it on or off.|
|Sony Xperia Tablet Z||Select Apps followed by Settings. Press More and then select Mobile networks. You can then press Data Roaming to turn the function on or off.|
|Samsung Galaxy Tab 2 10.1||Press the menu icon and select Settings.Choose More followed by Mobile Networks.
You can then press Data Roaming to turn the function on or off.
|Samsung Galaxy Note 10.1 LTE||Select Menu followed by Settings . Tap More Settings and Mobile Networks.
You can then tick or untick Data Roaming to turn it on or off.
Advice and complaints
Your fixed line, mobile and internet
Our job is to make sure that phone companies treat you fairly.
Our advice and monitoring forms
TV and Radio Programmes
Are you concerned about a programme you have seen on television or listened to on the radio?
Find out how to complain
TV and Radio reception problems
The BBC are responsible for investigating complaints of interference to domestic radio and television.
Advice and how to report a problem
Stay up to date
The Communications Market
The Consumer Experience