Managing the costs of your communications
We all want the best from our communications and that includes getting the best value for money.
UK consumers already enjoy some of the most competitive phone, TV, broadband and mobile deals but just because your existing deal once seemed the best option, it doesn’t mean it still is.
An increase in charges – or changes in the way you use your communications services – could make switching to a different deal more economical, though in some cases you may have to pay a charge for the rest of your current contract.
Landline, broadband and mobile
And if a change in circumstances means you’re looking to cut back, there are ways you can save money without having to miss out on services.
The following guides explain how you can get the most from your landline, broadband and mobile deals while being kind to your pocket.
Advice and complaints
Your fixed line, mobile and internet
Our job is to make sure that phone companies treat you fairly.
Our advice and monitoring forms
TV and Radio Programmes
Are you concerned about a programme you have seen on television or listened to on the radio?
Find out how to complain
TV and Radio reception problems
The BBC are responsible for investigating complaints of interference to domestic radio and television.
Advice and how to report a problem
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The Communications Market
The Consumer Experience