Something else

My complaint is about:

 

TV and radio interference or reception

The BBC handles complaints about interference on your television or radio. It can also provide details about any transmitter outages in your region. Further advice and information can be found by using the BBC's diagnostic tool on the Radio and Television Investigation Service website.

Billing disputes with TV subscription services

Ofcom doesn't have the powers to investigate these matters. If your complaint can't be resolved with your provider, you may wish to contact Citizens Advice or seek independent legal advice.

Changes to TV/radio schedules

The decision to make last minute alterations to schedules or prolong coverage of live events rests with broadcasters. If you want to provide feedback on this, you should contact the relevant broadcaster. You can find a list of our licensed TV broadcasters here and radio broadcasters here.

Quality of programmes

If you want to provide feedback on the quality of a programme, you should contact the relevant broadcaster. You can find a list of our licensed TV broadcasters here and radio broadcasters here.

A TV or radio programme that is yet to be broadcast

Ofcom isn't a censor and we don't have the powers to approve programmes before they are broadcast.

However, broadcasters must make sure the programmes they air don't break our rules. If you are concerned about a programme which has not yet been shown on television or radio then you should contact the relevant broadcaster.

You can find a list of our licensed TV broadcasters here and radio broadcasters here.

A radio station or TV channel not keeping to Ofcom's licensing rules

You can find our guidance on the issuing of different types of radio and TV licences here. If you believe a channel or station is breaking our licensing rules, please email:

community.radio@ofcom.org.uk for complaints relating to community radio stations;
commercial.radio@ofcom.org.uk for complaints relating to commercial radio stations;
rsl.enquiries@ofcom.org.uk for complaints relating to temporary radio stations; or
tv.licensing@ofcom.org.uk for complaints relating to TV channels.

The company that operates a TV channel or radio station

The way TV and radio companies are managed is not within Ofcom's remit. However, in some cases there may be issues that affect the licence held by a company, which Ofcom may consider investigating.

For TV email: TV.licensing@ofcom.org.uk and for all radio stations email: community.radio@ofcom.org.uk

A pirate radio station

If you have information about a pirate radio broadcaster, please call our Consumer Contact Team on 0300 123 3333 or 020 7981 3040. Welsh speakers can contact us on 020 7981 3042.

If you're deaf or hard of hearing or speech-impaired, our textphone number is 020 7981 3043 or 0300 123 2024. Please note that these numbers only work with special equipment.

Lines are open Monday to Friday, between 09:00 and 17:00.

Harassment by press journalists

The Press Complaints Commission (PCC) is the complaints-handling body for the UK newspaper and magazine industry.

It operates on a 24-hour emergency basis and can be accessed on 07659 152 656.

Between Monday and Friday, 09:00 to 17:30, please contact 020 7831 0022.

Under the terms of the Editors' Code of Practice, the PCC can help individuals who are being harassed by a press journalist or photographer.

None of the above

Please call our Consumer Contact Team on 0300 123 3333 or 020 7981 3040. Welsh speakers can contact us on 020 7981 3042.

If you're deaf or hard of hearing or speech-impaired, our textphone number is 020 7981 3043 or 0300 123 2024. Please note that these numbers only work with special equipment.

Lines are open Monday to Friday, between 09:00 and 17:00.