Guides

May 10, 2011

Phone companies have a duty to provide their customers with a correct bill.

Keywords: ADR, Advice, Complaints, Landline, Mobile, Phone, Telecoms

May 9, 2011

Community radio stations typically cover a small geographical area with a coverage radius of up to 5km and run on a not-for-profit basis.

Keywords: Community radio, Radio

April 19, 2011

Multi-channel TV and the internet means we can now get a wealth of entertainment and information at the touch of a button. But not all of this is going to be suitable for your children.

Keywords: BT, BT Vision, Digital TV, Freeview, Media Literacy, Telecoms, TV on demand, Video on demand, Virgin

April 11, 2011

Everything you need to know about how to make a television, radio or video on demand complaint TV and remote.

Keywords: Broadcasting, Complaints, Radio, TV, TV on demand, Video on demand

February 14, 2011

Product placement is now allowed in UK television programmes.

Keywords: TV

November 5, 2010

If you’re thinking of switching to a different mobile phone provider, don’t assume that you’ll automatically enjoy the same coverage.

Keywords: Mobile, Phone, Telecoms

October 22, 2010

Data gathered by Ofcom suggests that over the past 2 years around 2 million consumers have left their communications provider without claiming at least £10 million owed to them.

Keywords: Consumer, Customer service, Mobile, Phone, Telecoms

October 20, 2010

With so much to think about, organise and decide upon, moving home can be quite a stressful experience.

Keywords: Advice, Broadband, Consumer, Mobile, Phone, TV

August 4, 2010

It's become much easier to switch broadband providers in recent years, which in turn has led to better deals for consumers.

Keywords: Broadband, Internet, ISP