Ofcom | Guides

Billing problems

March 1, 2012

While we’re spending more time than ever before using our phones and broadband, the costs of using them have consistently fallen over recent years.

Keywords: Advice, Complaints, Consumer, Landline, Mobile, Roaming, Telecoms

Using your mobile abroad

March 1, 2012

It’s never nice returning from a relaxing holiday abroad – so the last thing you need is to have a sky-high mobile phone bill waiting for you at home.

Keywords: Advice, Consumer, Mobile, Phone, Roaming

Lost or stolen mobile phone

March 1, 2012

If your phone does go missing you could be left with a much bigger headache than simply having to replace your handset.

Keywords: Consumer, Mobile, Phone

Mobile voice and data allowances

March 1, 2012

Going over your monthly allowance - particularly your data allowance (the amount of data you use surfing the web, sending emails, downloading etc) - could mean you end up paying substantially more than your monthly fee.

Keywords: Internet, Mobile, Roaming

Disabled people and communications services

June 10, 2011

Communications services are important for all citizens and consumers, including disabled people.

Keywords: Broadband, Digital TV, Phone, Radio, Telecoms

A guide to community radio

May 9, 2011

Community radio stations typically cover a small geographical area with a coverage radius of up to 5km and run on a not-for-profit basis.

Keywords: Community radio, Radio

Protecting your children in a digital world

April 19, 2011

Multi-channel TV and the internet means we can now get a wealth of entertainment and information at the touch of a button. But not all of this is going to be suitable for your children.

Keywords: BT, BT Vision, Digital TV, Freeview, Media Literacy, Telecoms, TV on demand, Video on demand, Virgin