Guides

October 1, 2012

Email has revolutionised how we keep in touch.

Keywords: Advice, Complaints, Consumer, Email

October 1, 2012

If someone rings you trying to sell you something, this is known as a live marketing call.

Keywords: Advice, Complaints, Consumer

October 1, 2012

Not every marketing call involves a call centre trying to push a product – sometimes you may just hear a recorded message.

Keywords: Advice, Complaints, Consumer

October 1, 2012

If you have a fax machine then you’ve probably received faxes you don’t want.

Keywords: Advice, Complaints, Consumer

October 1, 2012

Malicious, abusive or threatening calls, whether from people you know or from strangers, are a criminal offence. 

Keywords: Advice, Complaints, Consumer

October 1, 2012

The phone rings, you rush to answer but there’s no one there.

Keywords: Advice, Complaints, Consumer, Silent calls

October 1, 2012

Texting is more popular than ever before, with over 150 billion texts sent last year alone. So it’s no surprise that companies and organisations are increasingly choosing to market their products by text.

Keywords: Advice, Complaints, Consumer, Text message

October 1, 2012

A fax in error call is where you receive a fax to your telephone line where no fax machine is attached.

Keywords: Advice, Complaints, Consumer

October 1, 2012

Each year millions of UK consumers fall victim to scams.

Keywords: Advice, Complaints, Consumer, scam