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Independent regulator and competition authority
for the UK communications industries.

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Tagged with - Consumer

Managing the costs of your communications


December 18, 2013

We all want the best from our communications and that includes getting the best value for money.

Keywords: Broadband, Consumer, Landline, Mobile, Phone

Managing your costs – landline phones

December 18, 2013

The cost of a landline is made up of two elements – line rental (the amount you pay each month to have a phone line to your home) and the cost of the calls you make.

Keywords: Consumer, Landline

Managing your costs – broadband

December 18, 2013

We use the internet so much to do so many different things that broadband has become a key part of many people’s lives.

Keywords: Broadband, Consumer

Parents guide on buying a mobile phone or tablet for your child

December 9, 2013

If you're considering buying your child a new mobile phone or tablet, this guide will help you make an informed decision about which device and deals might best suit your child's needs.

Keywords: Advice, Consumer, Mobile, Online safety, Phone

Resolving problems with your landline or home internet

October 30, 2013

Ofcom works to ensure everyone gets the very best from their communications.

Keywords: ADR, Broadcasting, Consumer, Landline

Guide to preventing ‘bill shock’ when using your mobile phone

March 13, 2013

More consumers than ever before are signing up to contracts for mobile phones.

Keywords: Billing, Consumer, Mobile, Phone, Roaming

Lost or stolen phone

Mobile keypad

March 13, 2013

Mobile phones now do so much more than simply make calls that many of us would be completely lost without them.

Keywords: Consumer, Mobile, Phone

Disputing a bill

March 13, 2013

If you don’t agree with the charges on your bill, you should first check with everyone else in the house to make sure that the charges do not relate to services they have used.

Keywords: Billing, Consumer, Phone, Telecoms

Avoiding ‘bill shock’ when using your mobile phone in the UK

Mobile phone keypad

March 13, 2013

Going over your allowance of calls, phoning certain numbers that your allowance doesn’t cover, or using too much data can all lead to a bigger bill than you were expecting.

Keywords: Billing, Consumer, Mobile, Phone

Using your mobile abroad – check your phone before you roam

March 13, 2013

No one wants to return from a relaxing holiday abroad to find a sky-high mobile phone bill waiting at home.

Keywords: Billing, Consumer, Mobile, Phone, Roaming

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