Guides

March 13, 2013

Mobile phones now do so much more than simply make calls that many of us would be completely lost without them.

Keywords: Consumer, Mobile, Phone

March 13, 2013

If you don’t agree with the charges on your bill, you should first check with everyone else in the house to make sure that the charges do not relate to services they have used.

Keywords: Billing, Consumer, Phone, Telecoms

March 13, 2013

Going over your allowance of calls, phoning certain numbers that your allowance doesn’t cover, or using too much data can all lead to a bigger bill than you were expecting.

Keywords: Billing, Consumer, Mobile, Phone

March 13, 2013

No one wants to return from a relaxing holiday abroad to find a sky-high mobile phone bill waiting at home.

Keywords: Billing, Consumer, Mobile, Phone, Roaming

October 1, 2012

Most people will at one time or another receive a nuisance call or message.

Keywords: Advice, Complaints, Consumer, Silent calls

October 1, 2012

Email has revolutionised how we keep in touch.

Keywords: Advice, Complaints, Consumer, Email

October 1, 2012

If someone rings you trying to sell you something, this is known as a live marketing call.

Keywords: Advice, Complaints, Consumer

October 1, 2012

Not every marketing call involves a call centre trying to push a product – sometimes you may just hear a recorded message.

Keywords: Advice, Complaints, Consumer

October 1, 2012

If you have a fax machine then you’ve probably received faxes you don’t want.

Keywords: Advice, Complaints, Consumer