News

May 15, 2012

Mystery shopping to check compliance with Ofcom’s Voluntary Code of Practice on Broadband Speeds has revealed that information provided to consumers by internet service providers (ISPs) has improved but has also identified areas where further work is needed.

Keywords: Broadband, Consumer, ISP

December 13, 2011

More consumers in the UK use the internet for shopping than other major countries, a new Ofcom report reveals.

Keywords: Broadband, Consumer, Digital TV, Internet, ISP, Mobile, Ofcom, Phone, Telecoms, TV on demand, Video on demand

November 24, 2011

Ofcom today set out the steps it expects Internet Service Providers (ISPs) to take to ensure customers are aware how internet traffic is being managed on their networks.

Keywords: Broadband, Internet, ISP

March 2, 2011

Average download speeds remain less than half of ‘up to’ speeds advertised by some Internet Service Providers (ISPs), particularly for broadband delivered via a phone line.

Keywords: Broadband, Consumer, Internet, ISP

January 26, 2011

The bodies that write the Advertising Codes (CAP and BCAP) have launched a consultation into how internet service providers advertise broadband speeds.

Keywords: Advice, Broadband, Consumer, Internet, ISP, Mobile

January 20, 2011

Rural parts of the UK could receive better value broadband services under proposals published by Ofcom today

Keywords: Broadband, BT, Internet, ISP

July 26, 2010

The UK’s most comprehensive broadband speeds research reveals that the UK’s average actual fixed-line residential broadband speed has increased by over 25 per cent over the past year.

Keywords: Broadband, Consumer, Internet, ISP

May 26, 2010

It's not just which provider you're with - or what deal you've signed up to - which can affect the speed of your connection.

Keywords: Broadband, Internet, ISP

March 29, 2010

Mystery shopping to check compliance with Ofcom’s Voluntary Code of Practice on Broadband Speeds has revealed that Internet Service Providers (ISPs) are meeting some aspects of the Code but are falling short in other areas.

Keywords: Broadband, Internet, ISP