News

April 18, 2013

The phone rings, you rush to answer but there’s no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times.

Keywords: Complaints, Consumer, Phone, Silent calls, Telecoms

January 8, 2013

Ofcom has today announced a plan to tackle the growing problem of nuisance calls, which can cause considerable concern and annoyance for consumers.

Keywords: Broadcasting, Consumer, Digital TV, Landline, Mobile, Silent calls

April 19, 2012

Ofcom today fined international home insurance and repairs company HomeServe £750,000 for making an excessive number of silent and abandoned calls to UK consumers.

Keywords: Complaints, Consumer, Silent calls

December 6, 2011

Fewer consumers are experiencing harm from silent or abandoned calls as a result of Ofcom’s action against companies who make them, Ofcom’s Consumer Experience report published today reveals.

Keywords: Broadband, Complaints, Consumer, Silent calls

July 7, 2011

Silent calls can be annoying and irritating at the best of times.

Keywords: Investigation, Silent calls

January 31, 2011

Ofcom has warned industry to comply with new regulations to clamp down on silent calls or face enforcement action, which could include fines of up to £2million.

Keywords: Complaints, Consumer, Silent calls, Telecoms

December 7, 2010

The last five years have brought many benefits for the UK’s phone and broadband customers.

Keywords: Broadband, Consumer, Customer service, Investigation, Landline, Mobile, Phone, Silent calls, Slamming, Telecoms

October 19, 2010

These days we spend more time than ever before surfing the web and using our phones.

Keywords: Complaints, Consumer, Mis-selling, Phone, Silent calls, Slamming, Telecoms

October 1, 2010

Ofcom has today confirmed new rules to prevent consumers being harassed by repeat silent calls.

Keywords: Complaints, Consumer, Silent calls