Call Costs Guide

How much does a phone call cost at the moment?

15 June 2015

0800, 0870, 090, 020... there are so many different phone numbers that keeping tabs on how much they cost to call can be confusing. So what do they all mean?

You can find out the minimum and maximum charges for a number by typing it into the box below.
 
Please note that these prices relate to the current charging system for phone calls, which will be replaced when the UK Calling changes come into effect on 1 July 2015.

The prices are indicative only and should not be used as a definitive list of call charges. Actual costs depend on your communication provider and a number of factors such as individual calling plans, time of day and the exact number called. You should check with your provider before you dial. All prices were updated on 7 July 2014.
 
As well as a pence per minute rate, most landline providers charge a call set-up fee to connect calls, which is typically between 3p and 15p.

01, 02

01 and 02 numbers - geographic numbers

These numbers relate to specific locations in the UK and are used for homes and businesses. For example, Huddersfield is 01484, Bath is 01225, Edinburgh is 0131 and London is 020.

Calls from landlines are typically charged up to 9p per minute; calls from mobiles between 8p and 40p per minute depending on your call package. For landlines there is normally also a call set-up fee, and call charges are dependent on the time of day. Most providers offer call packages that allow calls free of charge at certain times of the day.

03

03 numbers - UK-wide geographic numbers

Many organisations use 03 numbers as an alternative to more expensive 08 numbers.

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

030

030 numbers - not-for-profit organisations

030 numbers were specially designed for not-for-profit organisations, charities and public bodies to offer consumers a single point of contact nationally. The BBC, the Met Police, the RSPCA, Oxfam, Relate, some local councils, Ofcom and a number of government departments use 030 numbers.

Calls cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

07

07 - mobile numbers

Calls to mobiles are charged between 6p and 32p per minute from landlines and are typically not included in free call packages. Call costs from mobiles vary according to the calling plan chosen. Typically they cost between 8p and 40p per minute. Calls between mobile phones are normally included in free call packages.

070

070 - personal numbers

These are different from mobile numbers and calls to them are more expensive. They can be used as a "follow me" service where calls are diverted from another number. Small businesses and sole traders use them to make it easy to manage calls. Personal numbers are also sold on a one-off basis, for example when someone is buying or selling a used car and doesn't want to advertise their private mobile or fixed line number on a website or magazine. Small businesses and sole traders use them to make it easy to manage calls.

070 numbers can cost between 4p and 65p per minute if calling from a landline (and often include a call set-up fee, sometimes of up to 51p). From a mobile phone these numbers can cost between 30p and £1.50 per minute.

0800, 0808

0800 and 0808 Freephone

A number of businesses and organisations use Freephone numbers, including some helplines and charities such as RNID or Age UK, as well as Government services such as Jobseeker's Allowance.

Calls are normally free of charge from landlines but charges may apply from mobile phones. However, the operator must make an announcement before the call is connected telling the caller that they will be charged (the announcement does not state the exact charge). Calls from mobiles typically cost between 7p and 40p per minute; however, a number of mobile providers now provide some calls to charities for free so you should check with your mobile provider.

08

Chargeable 08 Business Rate numbers

These are used by large and small businesses for sales, enquiry and customer service lines and for some pay-as-you go internet access services.

0843, 0844

0843 and 0844

Calls are charged between 1p and 13p per minute for landline customers, plus a call set-up fee. Calls from mobile phones are typically charged between 5p and 41p per minute, depending on the provider and the number called.

0845

0845 numbers

Calls are typically charged at between 1p and 12p per minute depending on the time of day for landline customers, plus a call set-up fee. Calls from mobile phones generally cost between 5p and 40p per minute.

0870

0870 numbers

Calls from some landline providers cost no more than a geographic rate call (01 or 02, up to 10p plus a call set-up fee in some cases) and may count towards any inclusive minutes in the same way. Calls from other landline providers typically cost up to 12p per minute, plus a call set-up fee. From mobile networks calls cost between 5p and 40p per minute.

0871, 0872, 0873

0871/2/3

Calls typically cost between 11p and 15p per minute for landline customers, plus a call set-up fee. From a mobile phone, calls may cost between 5p and 40p per minute. Services provided on these numbers are regulated by PhonepayPlus* to provide additional protection for callers. You can find out more information at www.phonepayplus.org.uk.

118

118 directory enquiry numbers

Calls to directory enquiry numbers (starting 118) can vary significantly in price depending on the directory enquiry service and the phone company you call from. Typically, most calls include a one-off connection charge and then a separate per minute rate, although this also varies depending on the service. From a mobile or a landline, the one-off charge can be between 50p and £4 and the additional per minute charge can be up to £5. These numbers are also regulated by PhonepayPlus* and providers are required to state the cost of the call in their advertising.

*PhonepayPlus (previously known as ICSTIS) regulates phone-paid services in the UK. These are the premium rate goods and services that you can buy by charging the cost to your phone bill and prepay account. You can find out more information at www.phonepayplus.org.uk.

09

09 numbers

09 numbers are mainly used for competitions, TV voting, horoscopes, chat lines, adult lines, recorded information and professional advice services. You can bar these premium rate numbers from being dialled from your phone, as you can with other numbers. These numbers are also regulated by PhonepayPlus*.

Calls typically cost between 9p and £1.69 per minute or per call from most landline providers, but some landline providers can charge up to £2.95 per minute or per call. From a mobile phone charges typically range between 75p and £3 per minute or per call www.phonepayplus.org.uk.

*PhonepayPlus (previously known as ICSTIS) regulates phone-paid services in the UK. These are the premium rate goods and services that you can buy by charging the cost to your phone bill and prepay account. You can find out more information at www.phonepayplus.org.uk.

0500

0500 Freephone

0500 numbers are generally free to call from landlines. Charges may apply from mobiles, in which case the provider must make an announcement before the call is connected to advise that a charge will be made. Calls from mobiles typically cost between 7p and 40p. Ofcom has decided that the 0500 number range will be withdrawn from use in 2017.

055

055 corporate numbers

055 numbers are typically used by large companies for their internal communications purposes, such as calls between offices. 055 numbers are not widely used by companies as an external contact number; but, where they are used in this way, calls typically cost between 5p and 12p from landlines and between 20p and 40p from mobiles. From landlines there is normally also a call set-up fee, and call charges are dependent on the time of day.

056

056 numbers

056 numbers are used for voice-over-internet services. Calls to 056 numbers typically cost between 1p and 5p from a landline, and between 8p and 40p from a mobile. Some landline providers include 056 numbers within call packages that allow calls free of charge at certain times of day.

076

076 radiopaging service numbers

076 numbers are used for paging services. Calls typically cost between 8p and 50p from a landline, and between 8p and 40p from a mobile. Calls from a landline normally also include a call set-up fee, which can vary between 4p and 50p.

116

116 numbers for services of social value

116 numbers are used for certain services of social value which have the same six-digit number across the European Union.

116 numbers are free to call from any phone, whether landline or mobile.

Other

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