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Independent regulator and competition authority
for the UK communications industries.

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Telecoms

Although Ofcom is the regulator for phone companies in the UK, we do not handle individual disputes or complaints.

In most instances:

  • you should first register a complaint using the complaints procedure of your phone company.
  • if this doesn’t help, you have the option to take things further with an Alternative Dispute Resolution (ADR) scheme.

However, for certain issues you can also register your experiences with Ofcom; this helps us to understand industry-wide problems, and can lead to new enforcement or policy work.

Due to the complexity of the telecoms market, we can’t offer advice on every issue or provide an email address for you to register your complaint.

You will find forms to tell us about your experience linked to some of the topics below. If you do not find the advice you are looking for, please contact our Advisory Team on: 0300 123 3333 or 020 7981 3040.

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Advice pages

Billing

Disputed charges, Refunds and Compensation and Debt collection etc

Charges

Call charges, Handset unlocking, Roaming, Rental etc

Customer Services

General issues

Privacy

Silent calls, Telesales, Malicious/Nuisance calls etc

Service problems

Repairs, Provision/Installation, Broadband Switching etc

Sales

Mis-selling, Slamming, etc

Other Issues

Price comparison, Premium Rate Services, Scams etc

Alternative Dispute Resolution (ADR) schemes

Under Ofcom’s regulations, phone companies must be a member of a recognised Alternative Dispute Resolution Scheme.

Ask us

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Broadband speed research


Tell us

  • Your fixed line, mobile and internet

    Our job is to make sure that phone companies treat you fairly.
    Our advice and monitoring forms

  • TV and Radio Programmes

    Are you concerned about a programme you have seen on television or listened to on the radio?
    Find out how to complain

  • TV and Radio reception problems

    The BBC are responsible for investigating complaints of interference to domestic radio and television.
    Advice and how to report a problem

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