a a a Display options Cymraeg
Follow Ofcom on Facebook Follow Ofcom on Twitter Subscribe to the Ofcom RSS Follow Ofcom on YouTube Subscribe to the Ofcom Email Updates

Independent regulator and competition authority
for the UK communications industries.

Search Ofcom

Fraud

Man looking at phone statementIf an account has been fraudulently set up in your name, you should bring this to the attention of your provider as soon as possible.

These matters are particularly serious and are likely to be investigated by your service provider and possibly the police.

There are  also a number of other organisations who may be able to help, or offer advice, depending on the circumstances of your case.

Information Commissioner’s Office (ICO)

If you believe your details have been obtained as a result of a data protection breach, you should contact the ICO.

The ICO is responsible for enforcing the Data Protection Act (DPA) 1998 and will take details of your complaint.

identitytheft.org.uk

This is a Home Office-sponsored website for people who have had their identity stolen.

CIFAS

A number of mobile providers have signed up to the fraud prevention service CIFAS.

They also offer advice if you have been a victim, and help UK organisations in their fight to stop further fraud.

Related issues:

Data Protection

Back to top

Ask us


Advice and complaints

  • Your fixed line, mobile and internet

    Our job is to make sure that phone companies treat you fairly.
    Our advice and monitoring forms

  • TV and Radio Programmes

    Are you concerned about a programme you have seen on television or listened to on the radio?
    Find out how to complain

  • TV and Radio reception problems

    The BBC are responsible for investigating complaints of interference to domestic radio and television.
    Advice and how to report a problem