Customer Services

Although most of us receive good customer service, there will be times when it falls below an acceptable standard. If you have a customer service problem, see if the article below can help.

If your concern isn’t covered by the links above, see other areas.

If you still have a problem, just call our Advisory Team on:0300 123 3333 or 020 7981 3040.

Your fixed line, mobile and internet

Our job is to make sure that phone companies treat you fairly.
Our advice and monitoring forms
TV and Radio Programmes

Are you concerned about a programme you have seen on television or listened to on the radio?
Find out how to complain
TV and Radio reception problems

The BBC are responsible for investigating complaints of interference to domestic radio and television.
Advice and how to report a problem