Other issues

Here are some topics that generate a lot of queries and concerns. See below for help and advice.

Internet content

The internet is an open medium; unlike broadcasting, no one needs a licence to publish content on the web. However, that content must still obey certain laws.

Premium rate services

Whether it’s voting for the winner of your favourite reality TV show, or getting the football results sent to your phone, many people enjoy the benefits of premium rate services.

Premium rate text messages

With mobile phones being so popular, there are a whole range of interactive services that consumers can now take advantage of. These can range from receiving a daily horoscope, following football scores or downloading the latest ringtone.

Price comparison

One of the main reasons people consider changing their phone or digital TV company is price. To help you compare one with another, Ofcom has tested and approved a number of price comparison calculators.

Scams

Scams are schemes that try to con you out of money. They can often be over the phone, in person, by fax, or over the internet. They can take many forms and you should be immediately suspicious if something seems too good to be true.

Anything else?

If your concern isn’t covered by the links above, see other areas.

If you still have a problem, just call our Advisory Team on: 0300 123 3333 or 020 7981 3040

ParentPort: Working together for media standards