Silent calls
If you’ve received a silent call we’d like to hear from you.
While Ofcom cannot respond to all consumers personally, the information you give us is used to identify trends and can lead to us investigating a particular company’s behaviour.
Although in most instances we will not require further information, we may approach you directly should more detail be required.
Ofcom also speaks to phone companies regularly. The data we collect from them about silent calls also helps us decide whether an investigation is required.
Malicious silent calls
The vast majority of silent calls are caused by companies using ‘predictive diallers’ to make large volumes of calls.
However, If you believe you are receiving silent calls as a result of someone purposely trying to cause you anxiety, you should report this to the police.
Advice
We’ve a printed guide containing help and advice about silent calls. Click here to download it.
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