Mis-selling/Slamming

Ofcom wants all consumers to have confidence that services are not sold to them in an underhand way.

If you have had a poor experience, you can complain to us by clicking on the links below .

‘Slamming’ is where you are moved to a new communications provider without your knowledge or consent.

Consumers continue to play a vital role in helping us tackle mis-selling.

If a company has mis-led you in to agreeing to their services, this may breach Ofcom rules.

While most broadband services are sold honestly and fairly, keep an eye out for those that aren’t.

By law, advertisements must be legal, decent, honest and truthful in the way they sell to us.

If your concern isn’t covered by the links above, see other areas.

If you still have a problem, just call our Advisory Team on: 0300 123 3333 or 020 7981 3040.

Your fixed line, mobile and internet

Our job is to make sure that phone companies treat you fairly.
Our advice and monitoring forms
TV and Radio Programmes

Are you concerned about a programme you have seen on television or listened to on the radio?
Find out how to complain
TV and Radio reception problems

The BBC are responsible for investigating complaints of interference to domestic radio and television.
Advice and how to report a problem