Unauthorised change of provider (Slamming)

‘Slamming’ is a form of mis-selling where you’re switched from one company to another without your knowledge or consent.

In some cases, you might only be aware of this once you’ve received a bill from a different company.

Slamming is unacceptable and Ofcom has introduced tough new rules to clamp down on this problem.

Telecoms firms found breaching our rules can now face fines of up to 10 per cent of their turnover.

How you can help us tackle slamming

Consumers continue to play a vital role in helping us tackle slamming.

Although we can’t investigate individual cases, your complaints can lead to us launching investigations and ultimately to us taking action.

By working with us to tackle slamming, you can help bring about much wider benefits for millions of consumers and ensure that others don’t fall victim to this form of mis-selling.

I want to complain about slamming

What to do if you’re being ‘slammed’

• Contact your current provider and get them to cancel the unwanted move.
• If the service has already transferred, ask your original provider to transfer you back to them.
• If you’re aware of the ‘new’ company involved and want to take the matter further, you should follow their official complaints procedure.

Click here for details of how to make a telecoms complaint. Our guide explains what you need to do each step of the way.

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