Accuracy or bias on the BBC
If your complaint relates to matters of due impartiality, due accuracy, bias or commercial references (with the exception of the relevant product placement rules: see Section Nine of Ofcom’s Broadcasting Code) in BBC programming, please make a complaint directly to the BBC.
The BBC Trust regulates these areas rather than Ofcom.
The Ofcom Broadcasting Code contains rules relating to such matters on commercial services, but under the terms of the Communications Act the BBC is not licensed by Ofcom in the same way as the commercial broadcasters, and to reflect this situation a Memorandum of Understanding exists between Ofcom and the BBC Trust. So the BBC is ultimately accountable to the BBC Trust with regard to these areas.
The BBC has a formal complaints process and complaints should be escalated with them in the first instance, as outlined in the BBC’s complaints handling procedures on its website.
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