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Independent regulator and competition authority
for the UK communications industries.

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Please take some time to explore the different areas of this Tell Us section of our website. We cover all of the most common types of complaint and give advice on steps you can take to resolve a problem as quickly as possible.

You can go back to the start of the Tell Us section. You can go back through any of the steps at any time by pressing one of the numbered Step buttons at the top of the screen, or by using your browser’s back button.

However, if you cannot find what you need then please call us. The Ofcom Advisory Team is open Monday-Friday between 09:00 and 17:00.

  • Our phone number is 0300 123 3333 or 020 7981 3040
  • If you are deaf or speech-impaired, our textphone number is 020 7981 3043. Please note that these numbers only work with special equipment used by people who are deaf or hard of hearing
  • Our fax number is 020 7981 3334
  • Welsh speakers can call 0300 123 2023 or 020 7981 3042

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Ask us


Advice and complaints

  • Your fixed line, mobile and internet

    Our job is to make sure that phone companies treat you fairly.
    Our advice and monitoring forms

  • TV and Radio Programmes

    Are you concerned about a programme you have seen on television or listened to on the radio?
    Find out how to complain

  • TV and Radio reception problems

    The BBC are responsible for investigating complaints of interference to domestic radio and television.
    Advice and how to report a problem