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Subtitling, signing or audio description

Our Code on Television Access Services sets targets for the amount of TV subtitling, signing and audio description that broadcasters required to provide these services must provide. We also have guidance included in the Code about how access services should be presented.

If you would like to provide feedback to a broadcaster about the provision of subtitling, signing or audio description, please use the relevant e-mail address or web page below.

BBC – http://www.bbc.co.uk/complaints/

ITV – viewerservices@itv.com

Channel 4 – www.channel4.com/contact

5 – customerservices@channel5.com

Sky – accessiblecustomerservice@bskyb.com

UKTV – feedback.uktvnetwork@bss.org

Universal – viewer.enquiries@nbcuni.com

Comedy Central – kam.khaira@comedycentral.co.uk

MTV – duncan.stephen@mtvne.com

Nickelodeon – letterbox@nick.co.uk

Fox – jay.gillman-wells@fox.com

ESPN – jeroen.oerlemans@espn.com

Disney – tanya.cumberland@disney.com

If you are not satisfied with the response you receive from a broadcaster, please complete our online complaint form.

If you are unable to complete the complaints form then please call our Advisory Team on:

0300 123 3333* or

020 7981 3040** or

Textphone 020 7981 3043** or

e-mail adcomplaints@ofcom.org.uk

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