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Independent regulator and competition authority
for the UK communications industries.

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Templates

Refund not received

Use these handy letter templates if you have not received a refund: |

Keywords: Customer service

Partial loss of service with telephone/broadband service

Use these handy letter templates if you are experiencing a partial loss of service with your (telephone/broadband) service: |

Keywords: Broadband, Telecoms

PAC request

Use these handy letter templates if you want to request a PAC code: |

Keywords: Mobile

PAC not received

Use these handy letter templates if you have not received your PAC code: |

Keywords: Mobile

Lack of information

Use these handy letter templates if you not been given enough information: |

Keywords: Customer service

Loss of broadband connection

Use these handy letter templates if you are experiencing a lack of connection with your broadband service: |

Keywords: Broadband

Loss of mobile coverage

Use these handy letter templates if you have lost mobile coverage in the area where you live: |

Keywords: Mobile

MAC request

Use these handy letter templates to request a MAC code: |

Keywords: Broadband

MAC not received

Use these handy letter templates to help if you have not received your MAC code: |

Keywords: Broadband

Loss of service

Use these handy letter templates to help if you are experiencing an intermittent fault with your (telephone/broadband) service: |

Keywords: Advice, Customer service

Ask us


Tell us

  • Your fixed line, mobile and internet

    Our job is to make sure that phone companies treat you fairly.
    Our advice and monitoring forms

  • TV and Radio Programmes

    Are you concerned about a programme you have seen on television or listened to on the radio?
    Find out how to complain

  • TV and Radio reception problems

    The BBC are responsible for investigating complaints of interference to domestic radio and television.
    Advice and how to report a problem