Templates
Lack of information
Use these handy letter templates if you not been given enough information: |
Keywords: Customer service
Loss of broadband connection
Use these handy letter templates if you are experiencing a lack of connection with your broadband service: |
Keywords: Broadband
Loss of mobile coverage
Use these handy letter templates if you have lost mobile coverage in the area where you live: |
Keywords: Mobile
MAC not received
Use these handy letter templates to help if you have not received your MAC code: |
Keywords: Broadband
Loss of service
Use these handy letter templates to help if you are experiencing an intermittent fault with your (telephone/broadband) service: |
Keywords: Advice, Customer service
Advice and complaints
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Your fixed line, mobile and internet
Our job is to make sure that phone companies treat you fairly.
Our advice and monitoring forms -
TV and Radio Programmes
Are you concerned about a programme you have seen on television or listened to on the radio?
Find out how to complain -
TV and Radio reception problems
The BBC are responsible for investigating complaints of interference to domestic radio and television.
Advice and how to report a problem
Stay up to date
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Ofcom Consultations
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The Communications Market
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The Consumer Experience
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Enforcement Bulletins
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Audience complaints