Videos

November 30, 2010

Viewers and listeners often complain to us about programmes they’ve seen or heard on TV and radio.

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July 26, 2010

It's not just which provider you're with - or what deal you've signed up to - which can affect the speed of your connection.

Keywords: Broadband, Customer service, Internet, ISP, Phone, Telecoms

July 12, 2010

If you’re about to head off on your travels, watch our advice video on how you can avoid being stung with a sky-high holiday phone bill.

Keywords: Internet, Mobile, Phone, Roaming

June 18, 2010

Ofcom has published a video guide on how to complain if you have a problem with your communications provider.

Keywords: Complaints, Internet, Phone, Telecoms

June 1, 2010

Silent calls can be annoying and irritating at the best of times. But for some people – particularly those living alone – they can be frightening and cause undue worry and anxiety.

Keywords: Silent calls

May 12, 2010

Millions of us now have televisions that can display pictures in high definition.

Keywords: Digital TV, High definition, TV

May 6, 2010

PhonepayPlus has made a series of three short videos to help people understand phone-paid (premium rate) services.

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January 1, 2010

Many of us will have found a brand new smart phone, laptop or digital radio at the bottom of our stocking this Christmas.

Keywords: Consumer, Digital TV, Mobile, Phone

November 18, 2009

Millions of us now regularly shop online.

Keywords: Broadband, Consumer, Internet, Online safety