What’s new?
Welcome to the Ofcom for Consumers website. We have focused our site around our four main audience groups consumers, licensees, industry stakeholders and members of the media.
This is the consumer focused site. When you see web addresses prefixed with consumers.ofcom.org.uk and pages that are blue, you are in a consumer focused area. Our other sites are:
Ofcom Licensing
Ofcom for Industry Stakeholders
Ofcom for Media and Analysts
You can easily switch between them using the top navigation bar at the top of each page:
On the consumer site, we have three handy boxes on most pages which quickly allow you to navigate to our most popular content:
Search our frequently asked question engine
Tell Us about your complaints or let us have your feedback
Keep up to date with our various bulletins and reports
Many of the areas you were familiar with may have been moved or renamed – the list below should help you find them:
| Old Name | New Name | Location |
|---|---|---|
| How to complain | Tell Us | http://consumers.ofcom.org.uk/tell-us |
| Advice for consumers | Tell Us | http://consumers.ofcom.org.uk/tell-us |
| FAQs | Ask Us | http://ask.ofcom.org.uk |
| Industry documents & info: | Ofcom for Stakeholders | http://stakeholders.ofcom.org.uk/ |
| Consultations | Consultations | http://stakeholders.ofcom.org.uk/consultations/ |
| Latest News | News features | http://consumers.ofcom.org.uk/news/ |
| News Release Archive | News releases | http://media.ofcom.org.uk/news/ |
| Guides and demos | Guides | http://consumers.ofcom.org.uk/guides |
| Videos | Videos | http://consumers.ofcom.org.uk/videos |
| Tools | Tools | http://consumers.ofcom.org.uk/tools |
| Help | Advice | http://consumers.ofcom.org.uk/guides |
| Pay Online | Pay Online | https://secure.ofcom.org.uk/payments/ |
| What is Ofcom | What is Ofcom | http://www.ofcom.org.uk/about/what-is-ofcom/ |
| Contact Us | Contact Us | http://www.ofcom.org.uk/contact-us |
Advice and complaints
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Your fixed line, mobile and internet
Our job is to make sure that phone companies treat you fairly.
Our advice and monitoring forms -
TV and Radio Programmes
Are you concerned about a programme you have seen on television or listened to on the radio?
Find out how to complain -
TV and Radio reception problems
The BBC are responsible for investigating complaints of interference to domestic radio and television.
Advice and how to report a problem
Stay up to date
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Ofcom Consultations
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The Communications Market
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The Consumer Experience
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Enforcement Bulletins
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Audience complaints